Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same form of payment used in the original transaction.
Contact us to receive a Return Authorization.
Contact Alpine’s Order Management team, at 1 866-503-5501 or email firstname.lastname@example.org
with your order number to receive your Return Authorization number.
If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
Please take a photo of the original packaging (including the package the order was shipped in) so we may follow up with our shipper if needed.
If the item is defective or damaged in shipping, we will issue an Advanced Exchange with a pre-paid return shipping label.
For all other return cases, the buyer may choose:
a) To ship back the item using the carrier of his/her choice, at their cost.
b) Pay a flat fee of $20 and we will issue a UPS Authorized Return Shipping (ARS) label..
We do not accept returns after 30 days from the ship date.
We do not accept returns from 3rd party sellers. Please contact that seller directly.
Pack your items carefully.
Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products during shipping, Alpine over-boxes most products. Please use the original over-box and the Alpine packaging your product arrived in.
Attach the shipping label.
Remove or mark out the original labels, then securely tape one completed label to each package.
Give the package to UPS.
Take it to any official UPS drop-off site. For the location nearest you, call 1 800-742-5877 or visit www.ups.com.
Alpine may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has:
A different serial number than the one Alpine originally shipped.
Missing parts or the original product packing material.
Damage because it was improperly packaged for return shipment.
Signs of heavy usage.
Damage from drops, spilled liquid, or mishandling.
We will notify you.
We will email you confirming that the return was processed.
We will process your exchange or refund.
After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)
Contact Alpine’s Technical Support team, at 1 800-TECH-101 (1 800-832-4101) to troubleshoot the issue. Alpine’s Technical Support business hours are 7 a.m. to 5 p.m. Pacific Standard Time.
If it is determined that a replacement unit and/or component is warranted, Alpine Technical Support will process and send an exchange product to the customer (Advanced Exchange). The exchange product will be a factory “Core Replacement” unit that is cosmetically perfect and reliability tested.
The customer will need to provide a valid credit card and authorize Alpine for holding an amount equal to the retail price of the exchange product.
Alpine will ship the exchange product via 2nd day air freight, prepaid with reusable carton, packing material, and will include a prepaid return shipping label.
Upon receiving the exchange product, the customer packs the defective product using the reusable carton and packing material, attaches the prepaid shipping label to the carton box, and ships back to Alpine. The returned product must meet all of the following requirements:
The returned product agrees with the original request.
The returned product has not been abused (i.e. dropped, contaminated with liquid, mis-installed, etc.).
The returned product must include a copy of the customer's bill of sale (receipt) to validate the warranty.
In the event the defective product is not returned within 20 days after receiving the exchange product, or the returned product does not comply with the requirements of 5a, 5b, and 5c, the customer’s credit card will be billed for the amount equal to the retail price of the product plus a $25 handling fee. The returned product will be shipped back to the customer.
For Out-of-Warranty product, this Advanced Change procedure does not apply. Please send the defected unit to Alpine for repair. Refer to Limited Warranty statement that came with your product for complete details.