If your having problems with your Alpine product, we can help. Please follow these steps to ensure the quickest resolution to the problem.
Step 1: Diagnose The Problem
Contact your local Alpine authorized dealer before sending your product to ensure that the problem you are experiencing is not related to the installation or usage of the product.
Step 2: In-Warranty Service
Out-of Warranty Service
Please contact the service center in your area for an estimate and information about repairing out of warranty products.
Step 3: Mailing Product
Include your name, address, daytime phone number, and e-mail if available. Your return address must be able to receive UPS packages.
Note: AlpineF#1 Status, XM modules, Mobile Mayday, Navigation Systems, MobileHub, VehicleHub and Cellular Phones can only be serviced at 7221 Orangewood Avenue, Garden Grove, CA 92841.
For Honda/Acura OEM (Original Equipement Manufacturer) service please send to 2012 Abalone Ave Unit D, Torrance, CA 90501.
Most aftermarket repairs are complete in approximately 5-7 working days (transit time not included). OEM repairs may be completed in 4-6 weeks.
Note: Delivery of the product to an authorized Alpine service center or payment of any initial shipping charges is the responsibility of the owner. If the repairs are covered by warranty, and if the product was shipped to an authorized Alpine service center as specified above, Alpine will pay the return shipping charges.
OEM customers may direct their service and repair questions to our Customer Service Group at 1-(800) 832-4101.