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Alpine Products
If your having problems with your Alpine product, we can help. Please follow these steps to ensure the quickest resolution to the problem.
Step 1: Diagnose The Problem
Contact your local Alpine authorized dealer before sending your product to ensure that the problem you are experiencing is not related to the installation or usage of the product.
Step 2: In-Warranty Service
• Refer to Limited Warranty statement that came with your product for complete details.
• The limited warranty covers the original purchaser, and product must be purchased from an authorized Alpine dealer.
• Include your proof of purchase indicating that the product was purchased during the warranty period. Please keep your original receipt and send only a copy to us.
Out-of Warranty Service
Please contact the service center in your area for an estimate and information about repairing out of warranty products.
Step 3: Mailing Product
• Provide a detailed description of the problem(s) for which service is required.
• Package the product securely to avoid damage during transit.
• ONLY use a carrier that will provide a complete tracking invoice such as UPS or CERTIFIED US mail. Within Canada, use Purolator or Canada Post (Priority Courier / Messageries Prioritaires).
Include your name, address, daytime phone number, and e-mail if available. Your return address must be able to receive UPS packages.
Note: AlpineF#1 Status, XM modules, Mobile Mayday, Navigation Systems, MobileHub, VehicleHub and Cellular Phones can only be serviced in Long Beach, CA.
Select your home State/Province and country from the drop down menu:
Turn-around Time
Most repairs are complete in approximately 5-7 working days (transit time not included).
Note: Delivery of the product to an authorized Alpine service center or payment of any initial shipping charges is the responsibility of the owner. If the repairs are covered by warranty, and if the product was shipped to an authorized Alpine service center as specified above, Alpine will pay the return shipping charges.
OEM customers may direct their service and repair questions to our Customer Service Group at 1-(800) 421-2284 ext.8853.
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Need Parts?
Looking for replacement parts or accessories such as alarm remotes, radio faces, wire harnesses, trim rings, CD magazines, cables or radio remotes?
United States
PACPARTS, INC.
PH: 310-515-0207
/ 800-421-5080
FX: 800-782-5747
www.pacparts.com
Herman Electronics, Inc.
PH: 800-938-4376
FX: 800-938-4377
www.hermanelectronics.com
Canada
W.C. Enterprises Inc.
431 Alden Road, Unit 4
Markham, Ontario
L3R-3L4
Tolll Free: 1-888-475-7965
PH: 905-475-7965
FX: 905-475-1488
Website: www.wcent.ca
Download order form
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